Returns and Exchanges Policy
RETURNS EXCHANGES SHIPPING
We want your shopping experience with us to be simple and easy. All items must be authorized before returning them to us.
Can I return an unwanted item?
You may return any unused, undamaged item (in the original packaging) within 15 days of the purchased date. Please notify us by email at admin@korinstincts.com so that we may supply you with a Return Authorization Number (RAN). Your return must have the Return Authorization Number (RAN)# on the outside package. Failure to follow the return instructions may delay refunds.
We will not accept any item returned after 15 days of the original purchase date.
Change Your mind.
If you change your mind, we will send a FREE shipping label to return the item within seven business days ONLY from the delivered date.
Item didn’t fit.
It’s the internet we understand when buying items online, we will be happy to exchange your item or return your items.
Send Return Merchandise to:
KOR Instincts CO.
ATTN: Returns
10855 Silverdale Way NE #2496
Silverdale, WA 98383
How will my return be processed, and how long does it take?
Domestic Customers: All refunds (including canceled orders) will be refunded once the item is received. The refund amount may take up to 3-5 business depending on the method of payment.
International Customers: Not shipping outside the US at this time.
Unethical Purchases
We stand behind our products, and if you are not satisfied, we want to make things right. However, each purchase is a case-by-case decision, and if we feel someone is involved with unethical intent or in attempt to publicly defame Kor, our staff or products, NO refund will be provided and all documentation will be provided to proper reporting authorities, including any social media outlets used against us.
If you have any questions before requesting a refund or purchase, please do not hesitate to email us at:
admin@korinstincts.com
We appreciate your support,
Exchanges
For the best service and solution, please email us directly at admin@korinstincts.com, or international customers call 1 800-976-5677 for assistance. Customer service will assist with returning the original items and provide a return shipping label and Return Authorization Number (RAN).
*Food, water, and PPE (personal protection equipment) such as face mask items are not eligible for refunds once the items have shipped from our warehouse.
Stolen package
*If the shipping company confirms the product was delivered to the address you supplied, but you never received it, it may have been stolen. Contact (UPS, USPS, FedEx) support to file a stolen package report with that shipping company to resolve this. Send us proof of the submission if the shipping company does not refund the purchase price within 30 days. We value you as a customer and will make it right by giving you a store credit. (One occurrence per calendar year no exceptions) The purchase price is limited to $200.
Shipping and returns process.
Shipping Policy
Thank you for shopping with KOR Instincts Company. We strive to provide you with an exceptional online shopping experience. Please take a moment to review our shipping policy for your convenience.
Shipping within the United States: At this time, KOR Instincts Company ships products exclusively within the United States. We do not offer international shipping services. We apologize for any inconvenience this may cause, and we are actively working to expand our shipping options in the future.
Order Processing and Delivery: Once your order is placed, our team works diligently to process and prepare it for shipment. Orders are typically shipped within 3-5 business days from the date of purchase. Please note that orders placed on weekends or holidays may experience slight delays in processing.
Return Policy: We want you to be completely satisfied with your purchase from KOR Instincts Company. If, for any reason, you are not satisfied with your order, please follow our hassle-free return process:
- Contact Us: Send an email to admin@korinstincts.com with your order number and the reason for your return request. Our customer support team will respond promptly and provide you with a Return Authorization Number (RAN).
- Pack Your Item: Carefully pack the item(s) you wish to return in their original packaging, if available. Include the RAN provided by our customer support team inside the box.
- Shipping Costs: Please note that return shipping costs are the responsibility of the buyer. We recommend using a trackable and insured shipping method to ensure your return is received safely.
- Return Address: Ship your return to the following address: 10855 Silverdale Way NE #2496 Silverdale, WA 98383.
- Refund Processing: Once we receive your returned item(s) and verify their condition, we will initiate the refund process. Depending on the payment method you used or your bank, you should see the refund credited to your account within 3-5 business days from the date we receive the return.
Please Note:
- Refunds will be issued for the purchase price of the returned item(s), minus any applicable restocking fees.
- We are unable to process returns for items that are damaged due to misuse, neglect, or improper handling.
- KOR Instincts reserves the right to refuse returns or exchanges that do not meet our return policy criteria.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team via email at [Your Customer Support Email Address]. We are here to assist you and ensure your shopping experience with us is a pleasant one.
Thank you for choosing KOR instincts for your shopping needs!